Shipping and Returns


General Shipping Information
How Your Order Will Ship
Shipping Confirmations
Orders to Alaska, Hawaii, Guam and Puerto Rico
International Shipping Policies
Canadian Customs Restrictions
Expedited Shipping
Returns


General Shipping Information

  • Our shipping department will normally pack and ship your order within 3 to 5 business days after receipt.
  • Please be advised that providing an incorrect or incomplete shipping address will result in being charged for any related shipping costs.
  • For a limited time, we have free shipping on all orders over $50.00 shipped within the contiguous U.S. and all subsequent recurring orders shipped within in the contiguous U.S.

How Your Order Will Ship (USA)

  • If you are ordering one supplement, and sometimes two and the total weight of your order is less than 15.9 oz, the order will ship via FIRST CLASS USPS mail and will arrive within 3 days after shipment (provided you are in the contiguous US).
  • Orders under $150.00 are generally shipped via FEDEX/Smart Post , which acts as a carrier to deliver to orders to local US Postal Service hubs. The order is picked up at our facility from Federal Express and is ultimately delivered to you via the U.S. postal service. Estimated transit time for these types of shipments is 3-10 business days. If you desire your package sooner, you may upgrade to Priority U.S.P.S shipping for a $10.00 fee. Please call Customer Service at 1-800-474-WELL (9355) immediately after your order is placed or email us at orders@drfuhrman.com with your Order ID and desire to upgrade to Priority U.S.P.S shipping for a $10.00 fee. The applicable fee will be charged to your credit card or a paypal request will be sent, if you paid via paypal.
  • Orders over $150.00 are generally shipped FEDEX Ground
  • If you have a PO Box and your order is over $150.00, we will need to ship the order via Federal Express and a physical address will need to be provided in your order.

Shipping Confirmations

An email confirmation for your order will be sent to you via email after your order is processed. Please ensure your billing and shipping address are correct and items ordered are correct. If you have any changes please call 1-800-474-WELL(9355) or email orders@drfuhrman.com immediately.

When your order is packed and shipped, you will receive an email notification so you may track your package. You can also put in the order ID and track your package in the tracking field below our contact form.


Orders to Alaska, Hawaii, Guam and Puerto Rico

Actual shipping charges are calculated when your order is packaged and adjustments may be made based on a number of factors including: the types and quantity of items you are purchasing and the total weight of the items.

If the actual shipping charge exceeds $16.00, the additional postage fee will appear as a separate charge on your credit card. We will contact you regarding the additional postal fee prior to shipping.


International Shipping Policies

  • Orders are generally shipped via the United States Postal Service.
  • The transit time is an estimated 21-28 days pending customs clearance.
  • If you haven’t received your package within 28 days, please contact your local carrier or contact our Customer Service department using our contact form or call 1 (800) 474-WELL (9355) to track your order.
  • A $25.00 shipping charge will be applied to all international orders.
  • Actual shipping charges are calculated based on:
    • Weight
    • Package Dimensions
    • Destination/Postal Code
    • Value
  • If the actual shipping charge exceeds $35.00, the additional postal fee will appear as a separate charge on your credit card. We will contact you for your approval of additional charges. To avoid delays to your shipment, please respond in a timely manner so that we may release your package to ship.
  • DrFuhrman.com is not responsible or liable for loss or damages on international shipments via USPS. The package is insured for the value through USPS. Please contact customer service at 1-800-474-WELL (9355) before initiating any claims with the postal service.
  • If the package is held in customs, it is the customer’s responsibility to retrieve it. The customer is responsible for duties and taxes.
  • If the package is returned to us by customs, the original shipping costs will be deducted from any credit due.

Canadian Customs Restrictions

Due to recent changes to Canadian Customs regulations, Customs is not allowing supplies of supplements over 90 days to be imported. Please check the duration of the supply you are ordering. If the supply is over 90 days (which is more than one of all of our supplements with the exception of the DHA-EPA), please reduce the quantity to meet the allowable amount. Note: If you are ordering supplies for your family, you may order a 90 day supply per family member. Please indicate in the comment section of your order the names of each member of your family and the supplements they are receiving. We will include specific information in your order to allow customs to accept this order. It is up to the discretion of the customs agent as to whether they will allow the supply in the country. We are researching these new regulations and will post more information as we receive it.

Canadian Customs Regulations Information

Over the Counter Drugs (OTC)— Individuals are permitted to import a single course of treatment or a 90-day supply based on the directions for use, whichever is less, of an Over the Counter Drug. The drug must be for the individual’s own personal use or for the use of a person for whom they are responsible and with whom they are travelling. The drug must be shipped/carried in one of the following:

  • Hospital or pharmacy dispensed packaging;
  • Original retail packaging; or
  • have the original label affixed to it which clearly indicates what the health product is and what it contains.

Natural Health Products (NHP)—Individuals are permitted to import a single course of treatment or a 90-day supply based on the directions for use, whichever is less, of an NHP. The NHP must be for the individual’s own personal use or for the use of a person for whom they are responsible and with whom they are travelling. The NHP must be shipped/carried in one of the following: Hospital or pharmacy dispensed packaging;

  • Original retail packaging; or
  • Have the original label affixed to it which clearly indicates what the health product is and what it contains.

Expedited Shipping

Orders with expedited shipping will be shipped the next business day. Expedited shipping is subject to the rates of the carrier. (Priority Overnight, standard overnight, 2nd day air or express saver where service is available). The flat rate expedited shipping charges are estimates only. If the actual charge is more, the additional postage fee will appear as a separate charge on your credit card. We will email you with the amount of the charge.


Returns

If you have questions about your order, please contact our Returns Department using our contact form (choose Returns Department) or call (800) 474-WELL (9355). Please contact us immediately if you received the wrong item or if an order was damaged during transit.

Please, do not open any of the items. We will give you instructions for returning the items and will ship replacements to you. For general information about DrFuhrman.com or Dr. Fuhrman’s products and services, contact Customer Service using our contact form or call 1 (800) 474-9355 (WELL).

New, unopened supplements, audio programs, and video products must be returned within 30 days of the purchase date to be eligible for refund or store credit. The amount of the refund or store credit will be based on purchase price minus all shipping related fees. The customer is responsible for the return shipping cost of the product.

DrFuhrman.com does not accept returns on the following items:

  • Open food and kitchen products
  • Books
  • Opened Audio and Video Products
  • Gift Baskets or Gift Certificates
  • Health or Fitness Products, including the Osteoporosis Weight Vest
  • DHA+EPA Purity and ANY opened supplement
  • Downloadable digital products
  • Skin Care Products
  • Memberships are not refundable, but can be cancelled at any time

To facilitate your return, please follow this procedure:

  • Request a return authorization number from the Returns Department through our contact form or you may call 1-800-474-9355 for return authorization.
  • Fill out the Return Request Form, including the RA number you received via email from DrFuhrman.com.
  • Once the Return Request Form is completed, please insert it in your package and send the package (through a trackable mail service) back to:
    DrFuhrman.com
    Attention: Returns Department
    8 Bartles Corner Road, Suite 106
    Flemington, NJ 08822
  • All returns are carefully inspected by the Returns Department before any refund or store credit is issued.
  • Any returned item that is rejected by our Returns Department may be sent back to you, at your request. The Customer is responsible for all return shipping costs.
  • We hold rejected returns for two weeks. Items that are not requested to be returned to the Customer within two weeks will be discarded.
  • Refunds will be issued back to the original form of payment.
  • We will notify you via e-mail of your refund, credit or exchange once we’ve received and processed the returned item(s). Credit must be used in full for a single purchase/order within 6 months of issuance and does not apply toward ship