Help with this Website

For quick answers about products or orders, use our AI Shopping Assistant on shop pages. For technical issues, account problems, or personalized assistance, please contact our Technical Support Department using our contact form. We strive to respond to all inquiries and requests as quickly as possible and sincerely appreciate your patience and understanding as we work through a high volume of emails.

Below, you will find answers to some of the most frequently asked questions we receive.

Membership

DrFuhrman.com is designed to support individuals seeking to become well-informed and successful "nutritarians." Gold, Platinum, and Diamond members receive access to valuable resources, including Member Communities such as Ask the Doctor, a personal Health Tracker for monitoring progress, weekly menu plans, and an extensive selection of gourmet recipes. Members also benefit from a comprehensive library of scientific, medical, and nutritional articles, complimentary access to Dr Fuhrman’s Position Papers, Member Webinars, and archived recordings. For detailed information on membership options, please refer to our Membership Detail Page. To manage your Membership subscription payment, go to the Subscriptions page under your account. 

Accessing Member Content

When purchasing a membership, you will be prompted to either create a new DrFuhrman.com account using your email address and password or to upgrade your existing account. If you previously held a DrFuhrman.com membership and wish to reactivate it, please log in with your original email address and password, select "upgrade," and your prior content—including saved recipe box items—will be restored and accessible.

If you can’t log in after you created your membership, please review these items before contacting Customer Service:

  • Password is case sensitive
  • Clearing cookies may resolve your log in issues
  • Forgot your password? Click on the “Forgot Password” link in any log in screen and a temporary password will be emailed to you so that you can reset your password. You may also use this link: Forgot Password
  • Is your billing current? Access to member benefits is automatically deactivated if the credit card associated with your account has been declined or is not current. Please call Customer Service at 1-800-474-WELL (9355) to update your account information and reactivate your account. If your account is still in the active status but you need to update your credit card, you can do so yourself by logging in to your DrFuhrman.com account and selecting Payment Methods and click “Add New Payment Method.” Once a new payment method is added you can then go to your Subscriptions and select and save that payment method.

If you encounter any problems activating your membership or logging in, please call Customer Service at 1-800-474-WELL (9355) and we will be happy to assist you. If you prefer to email us, please contact our Technical Support department using our contact form.

How to Receive Product Discounts for Members

  • Log in to DrFuhrman.com with a Gold, Platinum or Diamond Member Account using the Log In link at the top of any page.
  • Once you are logged in, load your shopping cart. Your member discounted price will appear in the cart for any offered discounts.
  • Non-discounted items and items with discounts for which you are not eligible will not display a discounted price when added to your cart.
  • If you have any issues placing your order or to order over the phone, please contact our Orders department at 1-800-474-WELL (9355).

Product Information

If you need further information on our products, please contact the Product Information department using our contact form or call 1-800-474-WELL (9355) or chat with our Shopping Assistant in the bottom corner of any of our product shop pages.

Subscription Management for Autoship Orders

You can manage your DrFuhrman.com subscriptions by logging into your account and going to your Subscriptions page, where you’ll find your active subscriptions and next renewal date. Click the down arrow under Show to edit processing dates, cancel or reschedule subscriptions, change quantities, update payment or addresses, add products, skip a shipment, or cancel autoshipments.

Note: Changes apply to your next unprocessed order. If your subscription order has already processed, call Customer Service at 1-800-474-9355 to cancel or make changes before it ships.

Downloading PDFs

Adobe Acrobat Reader is required to view PDF files, such as Position Papers, event flyers and media kits. If you are having difficulties opening pdf files, please make sure that you have the most current version of Adobe Acrobat installed on your device.